Project Overview

We are representing a team at the Australian Taxation Office (ATO) working to understand the barriers, attitudes and behaviours the community has towards myID, previously known as myGovID. We are conducting some research because we want to develop informed strategies to improve the usability and accessibility of myID, ultimately increasing its uptake and effectiveness across diverse populations in Australia.

Part of this project is to help the Australian Government appreciate the challenges citizens face when they're unable to access services because of an inaccessible or complex digital identification system.

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What's Involved

This project will require participants to interact with the Australian Government's myID app (previously known as MyGovID). The project will require your feedback across approx 12 tasks including the need to unlink and re-link your MyID with your genuine identification documents. Seeing the use and friction points of MyID in action is a powerful way to help the MyID Team appreciate and solve the challenges people face using a digital identification service.

This project will require participants to share sensitive personal information as part of the user testing project such as attributes within your identification documents. This information will only be used for the purpose of understanding and improving the usability of MyID app.

See Me Please will make best endeavours to delete or block all sensitive personal information before feedback is shared with our client. No sensitive personal information will be transferred to our client.

Some of these tasks will take a minute or two to test a specific element, and others will require detailed feedback navigating a scenario.

The last activity is a detailed questionnaire. We kindly ask you to take the time to provide detailed written feedback in this survey. The survey questions provide essential insights into our project dashboard.

Data collection and sharing

The Australian Government (ATO)

Your feedback will be used to help our client above understand how customers navigate their online services. We will collate and share your feedback with our client above, together with any related entities

You may be asked to share information such as your name, email address, information relating to your gender and user preferences. This personal information will be used for the purpose of user research and digital accessibility research and to uplift our client's understanding of digital accessibility considerations

Before sharing, See Me Please will remove any sensitive personal information.

Survey results will be aggregated into an anonymous report

How See Me Please will use your feedback and data

See Me Please will collect, securely store, and use your user preferences, survey data, and video recordings for specific projects. This information will be used to create de-identified trend reports, address digital accessibility challenges, and support technology research and development. Specifically, your data may contribute to:

Generating de-identified, publicly accessible trend reports
Aggregating insights to understand and solve common digital accessibility issues
Developing large language models and other innovative tools
Data Retention: See Me Please may retain your data indefinitely for ongoing and future research.

We will take steps to anonymise and aggregate your data to protect your identity. No identifying information will be publicly disclosed without your explicit consent.

Hours allocated for this project

We've allocated the set number of hours above.

If you agree to participate, you'll be paid the number of hours prescribed above at your agreed hourly rate.

We try to pay our testers well for their feedback. If there's enough time allocated, please try to complete the tasks rather than skipping over steps.

You'll be paid the set hours above, even if it takes you less time to complete.

Deadline to complete

You'll need to submit the required tasks in order to be paid, even if they're partially complete, by the deadline above to be paid.

Unfortunately, you can’t be paid for this work if you miss the deadline

Consent Agreement

What do you think?

I understand that to be paid, I must submit the required tasks, even if partially complete, by the stated deadline. I acknowledge that missed deadlines will result in no payment.

I agree to the set hours allocated and understand that my pay is based on those hours. If I run out of time, I will stop testing 30 minutes before the end, submit the completed tasks, and fill out the final survey.

I agree to share my insights with See Me Please for the purpose of digital accessibility research and innovation.

I consent to See Me Please sharing my recordings and feedback with the client to help improve their services.

By clicking "Yes," I confirm my understanding and consent to the above.

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