Project Overview
We are representing a team at the Australian Taxation Office (ATO) working to understand the barriers, attitudes and behaviours the community has towards myID, previously known as myGovID. We are conducting some research because we want to develop informed strategies to improve the usability and accessibility of myID, ultimately increasing its uptake and effectiveness across diverse populations in Australia.
Part of this project is to help the Australian Government appreciate the challenges citizens face when they're unable to access services because of an inaccessible or complex digital identification system.
What's involved
This project will require participants to interact with the Australian Government's myID app (previously known as MyGovID). The project will require your feedback across approx 12 tasks including the need to unlink and re-link your MyID with your genuine identification documents. Seeing the use and friction points of MyID in action is a powerful way to help the MyID Team appreciate and solve the challenges people face using a digital identification service.
This project will require participants to share sensitive personal information as part of the user testing project such as attributes within your identification documents. This information will only be used for the purpose of understanding and improving the usability of MyID app.
See Me Please will make best endeavours to delete or block all sensitive personal information before feedback is shared with our client. No sensitive personal information will be transferred to our client.
Some of these tasks will take a minute or two to test a specific element, and others will require detailed feedback navigating a scenario.
The last activity is a detailed questionnaire. We kindly ask you to take the time to provide detailed written feedback in this survey. The survey questions provide essential insights into our project dashboard.