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Hello Virgin Australia 

Thank you for taking the time to understand customers who are too often overlooked as edge cases. We know that digital accessibility can be challenging, but awareness combined with feedback and insights like these represents a significant leap forward, even if you can't enhance your services straight away! 

We are a collaborative partner and would love to help you co-design your experiences as you progress on your accessibility journey. Our goal is to assist your digital teams in simplifying digital accessibility, making it effortless to co-design with people who rely on adaptations or assistive technology.

Feel good knowing that you are not only enhancing your customers' experiences and improving the accessibility of your services but also creating meaningful employment for the testers involved.

Your insights report 

Digital accessibility is complicated,
but watching the videos below makes it much easier

Building empathy is more effective than a compliance report when it comes to accessibility. So we want to make it effortless for you, product managers, designers and developers, to access disabled and diverse user testers for feedback on your digital services.

Below, you'll find videos of our testers user experience across your customer journey to contextualise the insights and help you understand a bit more about assistive technologies and adaptions. 

Blind Tester Experience 

Using windows laptop, firefox browser with NVDA screen reader

Low Vision Tester Experience 

Using windows laptop, Safari browser with ZoomText Magnification

Older Tester Experience 

Using windows laptop, Safari browser with built in magnification

CALD Tester Experience 

Using mac laptop, chrome browser, combination of translation tools to translate Farsi

Narration provided in English

Neurodivergent Tester Experience 

Using Mac desktop, chrome browser and dark mode 

Your Testers 

Jamal .jpeg

Jamal 21-30

 

Blind, Screenreader user 

Lara photo_edited.jpg

Lara 21-30

Blind, Screenreader user 

Jennifer Photo .jpeg

Jennifer, 41-50

Blind, Screenreader user

professional profile picture.JPG

Tea 21-30

Neurodivergent 

Steph 51-60

Neurodivergent

Dan, 21-30

Low Vision

Noah, 21-30

Deaf

Tess 31-40

Neurodivergent 

Steph 51-60

Neurodivergent

Dan, 21-30

Low Vision

Noah, 21-30

Deaf

Tess 31-40

Neurodivergent 

Steph 51-60

Neurodivergent

Dan, 21-30

Low Vision

Noah, 21-30

Deaf

Tess 31-40

Neurodivergent 

Steph 51-60

Neurodivergent

Dan, 21-30

Low Vision

Noah, 21-30

Deaf

Tess 31-40

Neurodivergent 

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