We're now going to ask you to compare a fresh design of the last page that Westpac is considering. For context, its very rare for a bank to completely overhaul their entire homepage. Your insights will help Westpac determine whether this redesigned version offers a noticeable and meaningful improvement for customers. Specifically, your feedback will help them understand:

Whether the changes stand out and are appreciated by users like yourself.
If the redesign addresses customer needs effectively or misses the mark.
Whether there are other features or elements that should take priority in future updates.

We’re not expecting this redesign to be a dramatic overhaul, but your input will guide Westpac in refining their approach and focusing on what matters most to customers.

Steps to Complete the Task

View the Redesigned Page - please note some devices might experience technical challenges viewing the fresh design. Please provide very specific feedback

Open the first link below to explore the redesigned page.
If you encounter any issues with your device not displaying the redesign try viewing it on your phone.
Alternatively, an image of the redesigned page is available in the second link. This isn't an ideal way of providing the designs but can be used if the steps above don't allow you to view any changes.

Compare the Two Designs
We're curious if you notice changes in the fresh design without us drawing your attention to them. Start by explaining any change you observe.
2. Describe which elements stand out as different? (e.g., layout, features, tone, or usability)

3. What do you like about the redesign?
Are there specific improvements or new features that appeal to you? Why?

4. What do you dislike about the redesign?
Is there anything that doesn’t work well for you or feels like a step backward? Why?

5. Does this redesign address any needs or frustrations you had with the original page? If so, explain how. If not, what’s still missing?

Take Your Time to Be Specific
Your detailed and honest thoughts will give the design team valuable insights to make meaningful decisions.

Link to redesigned page

Fallback option including an image of new design - only use this link if you're unable to see changes reflected in the link above

How See Me Please will use your feedback and data